Apply now »

Casual Student Care Representative

​COMPETITION NUMBER: 1797
CLOSING DATE: July 30, 2026 @ 11:59 PM MDT

 

ENROLMENT OPERATIONS & REGISTRAR

 

NorQuesters are difference makers, and we're searching for talented casual staff skilled in covering all casual vacancies: peak periods, vacations, illness leaves, resignations, and special projects. Are you looking for short-term, administrative work? Would you like the opportunity to demonstrate your abilities in a supportive, team-focused environment? If so, consider joining our Administrative Support Pool! You may take part in a variety of assignments and have the opportunity to work in several different departments providing basic to senior level administrative or customer service-related support. This competition will provide the division with a qualified pool of casual employees to meet emergent temporary staffing needs on an ongoing or temporary basis for on-campus work. 

 

HOW YOU’LL MAKE A DIFFERENCE

  • Provide information on NorQuest programs, procedures and policies.
  • Direct learners and College visitors based on their needs.
  • Stay up to date on NorQuest service departments and standards to provide clear communication to learners on next steps.
  • Book, cancel and reschedule appointments, or queue learners using established software systems.
  • Provide administrative assistance to other departments as needed.

 

WHAT YOU BRING

  • A post-secondary certificate in Administration or Business.
  • 1+ years of administrative experience, preferably within a post-secondary environment.
  • A combination of education and experience will be considered as equivalency.
  • Strong working knowledge of Microsoft Windows and Word; some knowledge of Excel preferred.
  • Knowledge or experience in PeopleSoft would be considered an asset.

 

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring

  • Strong communication and customer service skills.
  • Comfortability working on a computer with some Outlook and PeopleSoft experience.
  • Ability to work well with a team and with our diverse student population both in-person and on the phones - switchboard experience would be helpful.
  • Excellent time management and organizational skills.
  • Must show initiative and be able to excel with minimal supervision.

 
AUPE Band Level 4 | Representative II | $24.40/hour - $30.58/hour reflective upon what you bring AKA your education and experience. This is a casual position with the Alberta Union of Provincial Employees (AUPE). This position is required in-person at out downtown Edmonton campus. For more information regarding the AUPE Collective Agreement, please check out this link. We are proud to be recognized as one of Canada's Most Admired Corporate Cultures. 

 

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

 

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

 

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

 

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.

 

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

 

PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.

Apply now »