Circulation Technician

​COMPETITION NUMBER: 1723
CLOSING DATE: June 5, 2026 @11:59 PM MDT

Faculty of Academic Quality and Innovation

Reporting to the Manager, Library Services, the Circulation Technician delivers public service circulation services to students and faculty at NorQuest College. The position provides access to reserve collections, interlibrary loan services, reference assistance, and represents NorQuest College on relevant internal and external committees. The position also manages circulation reports, patron records, and other sources of data, and reconciles all fines and fees. Other areas of responsibility include technical services support and subscription management, physical materials acquisition, and participation in library working groups. 

The Circulation Technician is responsible for opening the library. 

HOW YOU'LL MAKE A DIFFERENCE

• Deliver circulation desk service to patrons of the library including students, staff and faculty, including reference help, troubleshooting, and checking in/out library materials
• Manage policies and procedures related to circulation services
• Train staff in the use of online systems such as Ex Libris Primo and Alma
• Manage patron record issues such as fines, fees, and recovery of lost/damaged materials
• Manage the reserve collection including materials acquisition, creation of reserve lists, processing and removal from the collection as needed
• Manage and deliver interlibrary loan services
• Monitor and respond to library email and phone messages from patrons, referring questions as appropriate to the relevant staff member
• Manage acquisitions and purchasing for physical collection (books, A/V) as part of an assigned subject area and/or at the direction of the Library Manager

WHAT YOU BRING

• Two-year technical diploma from a recognized Library Technician program
• Minimum of 2 years related library experience
• Knowledge of basic computer applications and experience with integrated library online systems
• Excellent interpersonal and communication skills practiced in a diverse environment, which includes some skills in conflict resolution with clients
• Understanding and/or experience of the processes and steps of library materials acquisition

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring experience in:

• Providing empathetic and friendly public service to diverse patrons, who may come with a variety of educational backgrounds, life experiences, and language/literacy abilities.
• Responding to complex reference queries, which may require substantial consultation and a variety of reference interview techniques.
• Leading other library staff in a functional area such as circulation and public service provision, which requires strong communication and collaborative skills while maintaining NorQuest values in all interactions.
• Making acquisitions decisions with a high degree of independence, attention to detail, and accuracy, understanding the impact these decisions can have on the library collection budget.
• Leading special projects that contribute to the overall functioning and continuous improvement of Library Services, such as retrospective cataloging of older collections, implementing new software, or participating in collaborative initiatives with other institutions.
• Maintaining records and data with excellent organizational skills and attention to detail, contributing to everyday library decision-making and strategic direction.

AUPE Band Level 6 | Technician III | $52,121 - $67,743 reflective upon what you bring AKA your education and experience. This is a full time, permanent position with the Alberta Union of Provincial Employees (AUPE). For more information regarding the AUPE Collective Agreement, please check out this link.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

• International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
• World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.