Financial Aid Advisor

​COMPETITION NUMBER: 1183

CLOSING DATE: APRIL 16, 2025 @ 11:59PM MST

ENROLMENT & COMMUNICATIONS – ADMISSIONS & SUPPORTS

NorQuesters are difference makers and we’re searching for someone dedicated to making a difference to join our Financial Aid and Awards team as a Financial Aid Advisor. The successful candidate will find ways forward and be boldly curious and intentionally courageous in helping make a difference in the lives of our learners.

Reporting to the Team Lead, Student Financial Aid, the Financial Aid Advisor plays a pivotal role connecting with prospective and current domestic students with available funding sources to facilitate their ability to apply to and successfully graduate from NorQuest College. The Financial Aid Advisor provides guidance, options, and financial advise to assist students in making informed decisions and finding ways forward in funding their education by focusing on access and persistence.

Responsibilities include liaising with government and college stakeholders to resolve escalated student issues, advise on the funding implications related to course enrolment changes such as adds/drops, withdrawals, etc., providing relevant funding options, providing financial counseling to students, through one-on-one interactions and group workshops, and collaborating with internal and external stakeholders in support of student success.

HOW YOU WILL MAKE A DIFFERENCE:

• Provide advice, information, and assistance through various mediums to prospective and current students.
• Create tools and resources to support students in identifying, understanding and navigating relevant funding options.
• Liaise with government and College stakeholders to resolve escalated student issues.
•  Discuss financial implications of lack of academic progress or withdrawals.
• Interpret and explain student funding, college and program policies and procedures as it relates to funding.
• Advise students of loan payment options and planning for loan repayment.
• Provide financial counselling to students, through one-on-one and group interactions.
• Connect and collaborate with other areas of the college where needed for student support.
• Support the funding life cycle by completing required government funding forms and assisting with the confirmation of enrolment process, as required.

WHAT YOU BRING:
 

•  Bachelor’s degree preferred. Equivalencies may be considered.
• 3+ years of experience in student advising/student centered role or a related career in post-secondary education.
• Previous experience working with student funding programs, policies and regulation and frameworks would be an asset.
• Excellent written and verbal communication skills and able to convey complex and broad concepts to a student audience.
• Ability to exercise considerable judgement in the course of your work and excellent problem solving.
• Excellent ability to navigate conflicting policy environments and manage ambiguity. 
• Proven ability to work individually and as part of a team, receiving broad instruction and direction. 
•  Knowledge of PeopleSoft would be an asset.

 
WHAT MAKES YOU A DIFFERENCE MAKER?
As a difference maker you bring:
 
 

• Demonstrated ability to work effectively with government and College stakeholders to resolve student issues.
•  Knack for translating complex policies and issues into easy to understand answers.
•  An ability to exercise considerable judgement within established guidelines.
• Proven ability to effectively create working relationships with government stakeholders and all levels of College staff and management.
• Excellent time management and organization skills, and a demonstrated ability to pivot and prioritize your workload.
• Ability to remain calm in demanding situations and appropriately deal with stress resulting from situations.

SALARY:   $61,635 - $80,033  reflective upon what you bring AKA your education and experience. This is a full-time position with the Alberta Union of Provincial Employees (AUPE). For more information regarding the AUPE Collective Agreement, please check out this link.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

• International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
• World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.