Manager, Talent Operations

​COMPETITION NUMBER: 1219
CLOSING DATE: JUNE 24, 2025 @ 11:59PM MDT

PEOPLE, CULTURE & EQUITY

NorQuesters are difference makers and we’re searching for someone dedicated to finding ways forward to join the People and Talent Operations team as the Manager, Talent Operations for a one-year leave cover-off. Reporting to the Director, People and Talent Operations, the Manager, Talent Operations oversees the functional areas of HR operations, ability management and occupational health and safety. 

The Manager, Talent Operations is responsible for providing mentorship, coaching, guidance and leadership to a multi-disciplinary team which includes Talent Coordinators, an Occupational Health and Safety Consultant and an Ability Management Specialist. This team is responsible for the Human Resources Information System (HRIS), administration of pay, benefits and leaves, employee life cycle changes, compensation related actions, ability management, WCB, occupational health, safety and wellness programs and initiatives.

The Manager, Talent Operations leads the development and implementation of programs and initiatives designed to improve employee experiences and strengthen the essential foundational aspects of the services supported by the division, considering best and emerging practices. As a member of the People, Culture & Equity leadership team, the Manager, Talent Operations will support the implementation of the strategic plan and People Strategy and ensure best practices and legislative requirements are integrated into the college’s policies, procedures and practices. They will collaborate with partners across the college in creating a safe, healthy and inclusive work environment.

This position plays a key role in helping to create an adaptive and inclusive organization, positioning the college as a purpose-driven employer of choice. They take a people first approach to their work, ensuring a safe, welcoming and supportive environment. The Manager, Talent Operations plays a key role in advancing the college’s commitment to becoming an inclusive, anti-racist, and decolonized organization through an ongoing focus on equity, diversity, and inclusion. 

HOW YOU’LL MAKE A DIFFERENCE: 

HR Operations Management

• Oversee the day-to-day HR operations, including payroll, benefits and leave administration, employee records, HRIS management, employee assistance program, long service recognition, and HR compliance.
• Support the administration of employee lifecycle changes including onboarding, promotions, transfers, end of assignments, terminations, resignations, retirements, vacation payout, severance calculations, benefit termination/ continuance.
• Partner with colleagues in the People, Culture & Equity portfolio to lead initiatives to enhance employee experience, engagement, and retention.
• Recommend, develop, maintain and evaluate programs, seeking opportunities to enhance the college’s total compensation and wellness offerings.

• Work with the HR Business Analyst in ensuring internal reporting requirements are satisfied through the design of appropriate reports, analysis, and reporting mechanisms.
• Partner with the Compensation and Job Evaluation Specialist on compensation related initiatives including salary and severance disclosures and other compensation related services (ex. market modifiers, overpayments, salary increases, etc.).
• Serve as the Business Lead on several HRIS related projects.
• Oversee the management of HR software systems, ensuring data accuracy, integrity, and confidentiality.
• Undertake special projects and perform all other job-related duties as directed by the Director, People & Talent Operations.

Occupational Health and Safety (OHS)

• Oversee and support the OHS Consultant with the development, implementation and management of the college’s OHS program, policies, and procedures.
• Ensure the college complies with current health and safety and workers’ compensation legislation.
• Work collaboratively with management and employees to foster a positive safety culture.
• Oversee the WCB program including account administration, claims management and appeals, and modified work arrangements.
• Oversee OHS and WCB investigations, ensuring proper documentation and corrective action when needed.

Ability Management

• Provide oversight of the ability management program that supports employees with their medical accommodations and leaves (including short-term illness, long term disability, gradual return to work plans and medical accommodations).

Policy and Procedure Development

• Work with the People & Talent Operations leadership team to develop, implement, and maintain policies, procedures, and guidelines to ensure the smooth operation of HR and OHS functions, and compliance with provincial legislation (e.g., Alberta Employment Standards, Occupational Health and Safety, etc.).
• Regularly update policies, procedures and practices to reflect changes in employment law and industry best practices.

Compliance and Risk Management

• Ensure adherence to all applicable employment laws and regulations within Alberta and Canada, including occupational health and safety legislation, employment standards, human rights, workers’ compensation, and privacy laws.
• Monitor changes to legislation and update internal practices and policies to remain compliant.
• Ensure systems and processes are created, developed and implemented to automate and streamline operational processes and integrate information.

Leadership and Development

• Oversee, lead, support and provide guidance to the Talent Coordinator team, Ability Management Specialist, and Occupational Health & Safety Consultant.
• Ensure ongoing training and development opportunities to build a skilled, efficient, and customer-service oriented team.
• Collaborate with colleagues to support the college on a variety of committees including the Health and Safety Committee and the Psychological Health & Safety Advisory Group.

WHAT YOU BRING

• A degree in Human Resources, Business Administration or related field.  A combination of education and related experience will be considered.
• 5-7 years’ experience leading and managing within an HR environment preferably in the areas of benefits administration, occupational health and safety, HR systems/reporting and ability management.
• Experience in a unionized environment and interpreting collective agreements is considered an asset.
• Strong experience with OHS and Workers Compensation legislation. WCB case management experience is required.
• CPHR and/or CRSP designation is considered an asset.
• Experience with MS Office, PeopleSoft HR, Simplicity, Alberta Blue Cross Flex Tool, and SucessFactors is considered an asset.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring experience in:

• Leadership, supporting diverse functions with the ability to manage complex groups and dynamics while contributing effectively to a team environment.
• Strong mentoring and coaching skills, with a hands-on support approach.
• Ability to effectively communicate, work with, and present to leadership at all levels.
• Strong project management experience and the ability to effectively lead multiple programs and projects simultaneously while prioritizing competing demands.
• Build and maintain strong relationships and work collaboratively in a fast-paced environment.
• Ensuring privacy and confidentiality and supporting highly sensitive situations.
• Strong business acumen and quality decision making with the ability to propose creative and innovative solutions to meet organizational needs.

SALARY:  $101,416 - $126,739  reflective upon what you bring AKA your education and experience. This is a full-time one year leave cover-off position with immediate access to our great pension and benefit programs.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

• International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
• World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.