Team Lead, Student Supports

​COMPETITION NUMBER: 924
CLOSING DATE: OCTOBER 27, 2024 @ 11:59PM MST

STUDENT SERVICE CENTRE

NorQuesters are difference makers and we’re searching for someone who can lead from where they are as a Team Lead, supporting our Student Supports Administrators.

Reporting to the Manager, Student Service Centre, the Team Lead is responsible for organizing and distributing workloads among staff to ensure timely and efficient processing within service standards. This includes managing work schedules to provide direction on daily tasks and staff assignments to front line, email, or telephone duties.

The Team Lead works closely with the Manager to review and communicate operational changes and create and manage a calendar of regularly scheduled team duties to ensure that staff are appropriately assigned to respond to front line questions and follow-up activities as workloads shift throughout the terms. The Team Lead is also responsible for maintaining reporting tools used for departmental tracking and making decisions regarding messaging provided to students.
 

HOW YOU’LL MAKE A DIFFERENCE:

• Responsible for building and leading the Student Supports team to fulfill departmental mandate and contribute to the achievement of the college’s mission, including onboarding, supervising, training, evaluating, developing training plans, coaching, and timely communication.  
• Participate in the recruitment and selection of new staff.
• Implement service standards and work schedules for unit activities.
• Ensure the unit is using the PeopleSoft system appropriately; ensures data entry is timely and correct and student records are maintained according to policy.
• Develops daily work plans for the Student Support team.
• Maintains calendar of regularly scheduled team activities that feed into the work plan.
• Provides first line of support for general college information and addresses stakeholder operational concerns especially those related to Office of the Registrar processes, and resolves or raise these issues as appropriate to other NorQuest Departments.
• Contributes to an atmosphere of continuous improvement by identifying areas of concern, suggesting process changes, and testing new approaches.
• Research cross-cultural issues that affect our student population to identify and remove barriers and improve the learner experience.
• Provide input and support for relevant NorQuest College policies, procedures and standard practices.
• Engage in college-wide collaboration to improve processes and the student experience.
• Attend divisional leadership meetings, leadership meetings and various other meetings and events.

WHAT YOU BRING:

• Bachelor’s Degree in a related field.
• A combination of education and directly related experience in a registrar role will be considered.
• 1+ year experience in a leadership role.
• Experience working with a student information system (PeopleSoft Campus Solutions preferred).

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring:

• Minimum of 5 years of experience working in post-secondary institution.
• Demonstrated experience working in a leadership role and with different levels of leadership to engage and influence positive outcomes.
• Demonstrated experience working with different levels of leadership to engage and influence positive outcomes.
• Strong analytical and problem-solving skills; experience with strategic planning and development.
• Experience working with a student information system (PeopleSoft, Campus Solutions preferred).
• Strong knowledge of Microsoft Office suite of products (Word, Excel, Outlook); comfortable and adaptable with other computer applications.
• Excellent communications and interpersonal skills.
• Proven leadership, experience and skills: demonstrated experience working with different levels of leadership to engage and influence positive outcomes.
• Proven record of strong collaborative skills with other areas to find solutions.
• Ability to plan and effectively manage a large volume of work with a high degree of accuracy and attention to detail.
• Critical thinking, analytical, research and problem-solving skills; experience with strategic planning and development
• Cultural sensitivity and diplomacy skills.
• Knowledge of FOIP legislation and records management.

SALARY: $61,635 - $80,033 reflective upon what you bring AKA your education and experience. This is a full-time permanent position with immediate access to our great pension and benefit programs. 

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

• International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
• World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document. 

PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.