Team Lead, Talent Operations

​COMPETITION NUMBER: 1486
CLOSING DATE: OCTOBER 26, 2025 @ 11:59PM MDT

PEOPLE & TALENT OPERATIONS

At NorQuest College, our people make the difference. We’re learners, partners, and collaborators who care deeply about creating an exceptional experience for our students, employees, and communities. We’re looking for a Team Lead, Talent Operations who thrives in a fast-paced environment, enjoys bringing clarity and consistency to HR processes, and leads with empathy and accountability. If you’re passionate about supporting people, improving systems, and helping others do their best work — we want to hear from you.

As the Team Lead, Talent Operations, you’ll play a key leadership role within the People and Talent team, supporting HR operations across the employee lifecycle.

You’ll lead a team of Talent Coordinators, providing guidance, coaching, and workload management, while maintaining your own smaller portfolio. This balance allows you to stay close to the work while supporting and developing your team.

You’ll serve as a go-to resource on position management, onboarding, benefits, leaves, and ensuring data accuracy. You’ll also contribute to system improvements, reporting, and projects that make our processes more efficient and people-centered.

This is a hands-on leadership role where every day brings something different — problem-solving, coaching, collaboration, and meaningful impact.

HOW YOU’LL MAKE A DIFFERENCE:

• Lead and support the administration of employee lifecycle changes including onboarding, promotions, transfers, leaves (with and without pay), end of assignments, terminations, resignations, retirements, vacation payout, severance calculations, benefit termination/ continuance, payroll processing, etc.  Included all duties associated with a Talent Coordinator function.
• Responsible for the supervision of the Talent Coordinator team, the Team Leader will provide leadership, guidance, discipline and training to the team in their day-to-day activities. 
• Administer the college benefit plans and serve as the subject matter expert when providing guidance to team members, employees, and leaders.
• Collaborate with key partners and provide guidance to people leaders to resolve issues related to compensation administration, benefits and leaves to ensure equity, accuracy and efficiency.
• Conduct benefit orientation sessions for new hires and advise on available options.
• Administer and answer inquiries on benefit plans including enrollment, changes, terminations, and liaising with providers
• Provide backup and support to Ability Management as required
• Create and update positions in HRIS following approved forms.
• Manage reports-to change and document storage.
• Prepare and analyze specialized reports including compression, leave, and absense reports.

WHAT YOU BRING:

• Undergraduate degree in human resources, management, business, commerce, or a related field.

• Minimum five (5) years of progressively responsible HR or benefit administration experience
• Minimum two (2) years of experience leading a team of HR professionals
• Experience in a unionized environment is preferred, with the ability to interpret and apply collective agreements.

• Strong understanding of benefits, employment legislation, and HR policies.
• Excellent communication skills — professional, clear, and approachable.
• Strong analytical and problem-solving skills with a collaborative mindset.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with PeopleSoft or another HRIS platform is an asset.

WHAT MAKES YOU A DIFFERENCE MAKER?

• You’re a people-first leader who builds trust and communicates with clarity.
• You take pride in accuracy, follow-through, and providing excellent service.
• You’re collaborative, resourceful, and approach challenges with a problem-solving mindset.
• You see opportunities to make things better and are comfortable leading change, big or small.
• You value teamwork and know that great results come from supporting others to succeed.

SALARY: $92,399  - $115,531 annually, reflective upon what you bring AKA your education and experience. This is a full-time permanent position with immediate access to our great pension and benefit programs. 

Why NorQuest?

When you work at NorQuest, you’re part of a community that values inclusion, flexibility, and purpose. Here, you can grow your career while helping others grow theirs.

• Flexibility that fits: We offer a hybrid work environment that balances remote work with meaningful on-campus connection.
• A place to belong: We welcome diverse perspectives and lived experiences — and we work hard to ensure everyone feels respected and included.
• Meaningful work: Every role at NorQuest contributes to transforming lives through learning. You’ll see the impact of your work every day.
• Growth and development: We support continuous learning through professional development and opportunities to take on new challenges.
• Community and collaboration: We’re stronger together. You’ll work with colleagues who care deeply about people and about making a difference.

At NorQuest, we’re proud to be recognized as one of Canada’s Most Admired Corporate Cultures. We live our values every day — caring, accountable, inclusive, and always learning.

We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

• International Qualifications Assessment Service https://www.alberta.ca/international-qualifications-assessment
• World Education Services https://www.wes.org/ca/

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers – we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone.

NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel.

NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution’s work in decolonization, reconciliation, and Indigenization.

Accessibility: At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to Careers@norquest.ca.

Apply to Become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.

PSST: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.